Shipping Costs & Times
ALL our shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment.
Orders placed are normally delivered the next working day after the order is placed. Shipments within the EU can take over 7 working days. Shipments to non-EU countries can take over 2 weeks.
As soon as the package is delivered to the courier you will receive a Tracking number that will provide you with details on the delivery situation.
ESTIMATE SHIPPING COSTS
Simply go to the cart, after entering everything you need, and use the SHIPPING COSTS ESTIMATE tool. Keep in mind that shipping rates are calculated automatically based on the size and weight of the package, ranging from a minimum of € 5.00 to a maximum of € 15.00.
Each product has an estimated weight that is added to all those in the cart to have real and convenient shipping costs.
To deliver to our customers in a fast, safe and traceable way, we have selected the best Italian and international express couriers. In fact, all shipments are tracked and as soon as the goods are on their way you will receive an email indicating the shipping code and the link to the site to track your order.
DELIVERY TIMES 24 / 48h
In general, deliveries take place on the working day following that of shipment, except for Sicily, Calabria and Sardinia, where delivery can take from 1 to 3 working days. (Shipments are made and delivered from Monday to Friday). The courier will deliver during the day (during working hours from Monday to Friday, Saturdays and holidays excluded).
It is always good to indicate a delivery place where someone is present to receive the shipment during office hours, for example from a relative, or a neighbor, or even better at the workplace.
The order will be shipped only when all the products are available in stock, if some products are not ready for delivery but you need to receive the partial order it will be possible to arrange partial shipments, for each of which additional shipping costs will be charged. shipping.
Upon reaching the total in the cart of 70 EUROS (VAT), the shipment by Express Courier will be FREE and at our expense. This will not affect delivery times, the service will be at the same level as the paid one.
1. The main objective is to ensure that the order reaches its destination as soon as possible. However, it is the customers and / or recipients who assume responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).
2. It is not possible to assume any responsibility for any losses incurred by the customer or the recipient, in terms of non-refundable transport costs and / or additional costs for the delivery of the goods or for the replacement of this.
3. In the event that you receive an incorrect or damaged item, please contact us by phone or email within three days from the date of receipt of the order, preferably with a photograph of the package and its contents.
Please do not return products without first contacting us and receiving an RMA number.
Refunds are possible by the shipper, if with insured shipping. Departure shipping costs and import duty are non-refundable. The same goes for the costs incurred for the return and for the insurance of the item, unless otherwise agreed.
As already stated in "Terms & Conditions" the responsibility is borne by the customer / recipient once the order is shipped.